Return Policy

I want you to be happy with anything you purchase with me. I do my best to ensure customer satisfaction at every step of they way. Please take a moment to review the return policy for all items below. If ever you have any questions, please contact me at kim.richardson@kimrichardson.kim or through my website here.

Apparel

All apparel is printed on demand once ordered. It is advisable for the customer to read the description of each item for proper sizing. If the customer finds the item not to be expected and would like to return the item for a replacement, the customer is responsible for return shipping and it must be returned in new, unused condition within five days. If the item damaged in anyway, the customer must send Kim Richardson a picture of the damage and a replacement will be sent. The customer must contact Kim Richardson via email kim.richardson@kimrichardson.kim no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.

If the item is a personalized custom design, it is non-returnable.

Tote Bags

All totes are printed on demand once ordered. It is advisable for the customer to read the description of each item for proper sizing. If the customer finds the item not to be expected and would like to return the item for a replacement, the customer is responsible for return shipping and it must be returned in new, unused condition within five days. If the item damaged in anyway, the customer must send Kim Richardson a picture of the damage and a replacement will be sent. The customer must contact Kim Richardson via email kim.richardson@kimrichardson.kim no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.

If the item is a personalized custom design, it is non-returnable.

Home Goods

All sales are final, and no refunds will be given. If the home goods arrived damaged, the customer must send Kim Richardson a picture of the damage and a replacement will be sent. The customer must contact Kim Richardson via email kim.richardson@kimrichardson.kim no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.

If the item is a personalized custom design, it is non-returnable.

Original Art Work

All sales are final, and no refunds will be given. If customer ordered any printed item and it arrives damaged, the customer must send Kim Richardson a picture of the damage and a replacement will be sent. The customer must contact Kim Richardson via email at kim.richardson@kimrichardson.kim or through the website contact page no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.

If the item is a personalized custom design, it is non-returnable.

Books & Cards

All sales are final and non-returnable unless damaged upon arrival, the customer must send Kim Richardson a picture of the damage at which then a replacement will be sent. The customer must contact Kim Richardson via email kim.richardson@kimrichardson.kim no later three days of delivery. If the damaged item is not reported in the specified time, no replacement will be sent.

Services

Services are non-fundable. For many services there will be a contract in place to specify payments and timeline.